At Kingdom IPTV, we are committed to providing our customers with high-quality service. If you are not satisfied with our services, we want to ensure a clear and fair refund process. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Service Disruptions: If you experience service outages that are not resolved within 48 hours.
• Billing Errors: Any unauthorized transactions or billing discrepancies.
• Service Non-Delivery: If the services provided do not match the description given at the time of purchase.

How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact our customer support at support@kingdomiptv.us.
2. Provide your account details, including your username and transaction ID.
3. Describe the issue in detail and specify the amount you are requesting to be refunded.
4. Submit your request within 30 days of the original transaction date.

Refund Processing Timeline

Once your refund request is received, we will review it and respond within 5 business days. If approved, refunds will be processed to your original payment method within 7-10 business days, depending on your bank or payment provider.

Non-Refundable Items

Please note that certain items and services are non-refundable, including:

• Installation Fees: Charges related to setup or installation services.
• Used Services: Payments for services that have been accessed or used after the purchase date.
• Promotional Items: Any items or services provided at a discount or as part of a promotion.

Changes to This Policy

Kingdom IPTV reserves the right to update this Refund Policy at any time. Changes will be posted on this page, and we encourage you to review it periodically for any updates.

Frequently Asked Questions (FAQs)

1. How long does it take to get my refund?

Once approved, refunds are processed within 7-10 business days, depending on your payment method.

2. What should I do if my refund request is denied?

If your request is denied, you will receive an explanation. If you believe the denial was in error, you may reply to the email or contact support for further clarification.

3. Can I request a refund after using the service?

Refunds for used services are generally not granted. However, if you experience issues with the service, please contact us to discuss your situation.